Most VoIP manufacturers built their systems on the outdated TDM phone system model, consisting of a series of proprietary hardware devices – including OEM versions of 3rd party products – in order to deliver a “complete” system. Unfortunately, this puts customers in the position of having to administer separate systems, replacing components when the 3rd party OEM relationships inevitably fail, and continually upgrade their systems as the various hardware devices reach end of life.
MAXCOMMUNICATIONS SERVER (MAXCS) APPLICATIONS OVERVIEW
MaxCS offers a better approach. Rather than delivering features on a series of proprietary hardware boxes, MaxCS provides a complete suite of integrated business communications applications, built on the common MaxCS application framework. All of the MaxCS applications have been designed from day one as an integrated solution deployed standard on Intel-based servers. MaxCS is uniquely able to offer a comprehensive feature set with single management console for complete, simplified system administration.
Server Applications
The MaxCS application server delivers a complete business communications solution, and includes integrated ACD, Call Recording, Call Reporting, Audio Conferencing, and Voicemail . Instead of requiring separate hardware boxes and OEM components, MaxCS applications are pre-integrated, enabling features and applications to be turned on for a single user or group of users quickly and easily. All applications are set up and administered from a single MaxAdmin management console, which reduces deployment time while greatly simplifying management and administration.
Client Applications
MaxCS includes a number of desktop productivity applications for end users, call center agents, and supervisors. Unlike most VoIP systems, whose focus is implementing features on proprietary phones, MaxCS client applications take advantage of the power and UI capabilities of the PC. With easy to use GUIs for call control, visual voicemail, mobility, call center management, and simple integration to Outlook and CRM products, MaxCS upgrades a phone system to a business productivity solution.