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Contact Centers
AltiGen provides current and prospective
customers two distinct contact center solutions with advanced
contact center features. For the AltiServ IP-PBX family
there is the AltiServ Contact Center (ACC) software module
designed for the departmental or informal call center
supported by an AltiGen IP-PBX. For more advanced requirements
and stand-alone Call Centers there is the AltiContact
Manager (ACM). AltiGen's contact center solutions are
tailored specifically for the requirements and budgets
of the small-midsize organization. Now you can add a feature
rich, multi-media contact center to your AltiServ IP PBX
system or implement the turnkey, stand-alone AltiContact™
Manager call center solution to give your customers the
service they demand. AltiServ™
Contact Center (ACC)
AltiServ Contact Center (ACC) is a
powerful add-on contact center software module for AltiServ
IP-PBX systems. ACC provides advanced Automatic Call
Distribution, desktop PC client interfaces for agents
and supervisors, enhanced call routing, call distribution
and detailed workgroup statistical reporting for small
contact centers. ACC is an easy to manage yet powerful
integrated contact center solution for service, support,
help desk and sales departments in an AltiGen AltiServ
IP-PBX environment.
AltiContact™
Manager (ACM)
ACM is AltiGen’s powerful new
turnkey, hardware/software multi-channel IP Contact
Center platform targeted at the small to midsize contact
center market of 12-500 agents. Each ACM chassis will
support up to 128 active agents with up to 500 active
agents in multiple chassis or distributed implementation.
ACM is a complete call center platform designed to increase
overall productivity for system administrators and contact
center organizations. ACM is targeted at contact centers
responsible for catalog operations, manufacturing customer
service/telesales groups, and financial organizations
such as mortgage companies, debt consolidators, etc
with heavy inbound, outbound or blended call traffic.
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