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AltiGen provides businesses contact centers tailored solutions focused on distinct contact center environments. For the AltiServ IP-PBX family there is AltiServ™ Contact Center (ACC) targeted at contact centers integrated within a business.

AltiServ Contact Center (ACC) is a powerful add-on contact center software module for AltiServ IP and AltiServ Office systems. ACC provides advanced Automatic Call Distribution, desktop PC client interfaces for agents and supervisors, enhanced call routing and call distribution, real time detailed workgroup statistical reporting and comprehensive contact center management tools. ACC is an easy to manage yet powerful integrated contact center solution for service, support, help desk and sales departments. Now you can add a feature rich, multi-media contact center to an AltiServ IP PBX and give your customers the service they demand.

AltiServ Contact Center (ACC) allows AltiServ IP-PBX users to implement and manage up to 32 high performance contact center workgroups. Take advantage of next generation contact center technology at lower costs than standalone contact centers. There is no separate server hardware to buy or the need to learn another means of system administration.