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AltiServ H-PBX is the first affordable Hosted IP-PBX for multi-tenant organizations supporting up to 99 separate organizations and 400 users per AltiServ system server. AltiServ H-PBX is an overlay software application applied to 4.6 and later versions of AltiWare™ OE. AltiServ H-PBX is modular allowing larger MultiTenant organizations or installations to add multiple AltiServ H-PBXs servers as needed to accommodate growth.

AltiServ H-PBX provides the benefits of an IP-PBX with each tenant partition functioning like an independent PBX with its own auto attendant, directory service, operator, business hours, holiday profile, hunt groups, and voice mail. For businesses with contact centers or call center needs, the AltiServ Contact Center (ACC) is a comprehensive call center module option designed to enhance the offering for the individual tenants. With this AltiServ™ Contact Center option, integrated contact center solutions can be provided to the multiple individual tenants sharing a facility. Each tenant can have departments, workgroups or extensions with call queuing, ACD call distribution, custom agent and supervisor software, real-time and historical reporting, and silent monitor or barge-in capability.

The AltiServ™ H-PBX saves businesses money by allowing tenants to share the investment and support overhead of premise based equipment. This makes the power and flexibility of the AltiServ IP-PBX solutions more affordable than ever. Clients can be in the same building, different buildings, remote locations or a combination of geographical configurations. Tenant organizations or companies can be as small as one and as large as 400 working off the same system. All company sizes will benefit from the powerful, productive and easy to use feature set. The combination of services offered can be different for each tenant company.

AltiServ H-PBX maximum system capacity per server:
Up to 8 single span T1/E1/PRI boards per system
Up to 99 tenants
Up to 40 individual tenant operators with AltiConsole™ sessions
Ability to support one “Super Tenant” operator or operator workgroup that can provide operator service to all tenants.
400 IP extensions (max. of 120 simultaneous IP conversations)
Up to 156 analog extensions
Up to 100 unique business hour and holiday profiles
Up to 255 auto attendants
Up to 32 workgroup/hunt groups
Up to 128 agents per H-PBX system
Up to 200 AltiView™, AltiAgent™ or AltiSupervisor™ sessions

AltiServ™ H-PBX Standard Features
AltiServ™ H-PBX Optional Features