IP Phone Systems 8-50 Phone Users 25-100 Phone Users 100+ Phone Users Multi-site Phone Systems Multi-Tenant PBX Telecommuter VoIP (Voice over IP) Contact Centers Microsoft CRM Banking Solutions

Remote Teleworker Support Made Simple.
Alti-IP 600 telephones can be implemented as local or remote extensions. From a user's perspective, an IP extension works exactly the same way a standard telephone extension has always worked, with the added advantage of being able to work remotely requiring just a cable modem or DSL connection. Remote teleworkers have the benefit of being an IP extension off the main phone system and can keep their current on premise extension. AltiServ provides auto login/logout, so when a user logs in remotely, their local phone is logged out. This reverses when logged in locally. This way, the system administrator does not have to be involved in the scheduling or administration of the day-to-day teleworker support. When support is needed any phone feature can be managed and configured for local and remote phones from a central location, including pushing out new firmware

What is an IP Extension?
The AltiGen systems supported traditional desktop telephone wiring and extensions. By extension here, we mean the station or the type of phone used by users of an AltiServ Business Telephone System. The AltiGen extension interface has always supported sophisticated phones on the desktop for common features like speaker phone, caller ID, caller name, message waiting light, multi feature buttons, large backlit displays and soft feature keys etc.

IP extensions are the devices that have a networking connection such as an Ethernet (RJ-45) and they communicate with the AltiServ system using standard IP-based protocols for signaling as well as voice. By having an IP-based virtual connection, IP extensions can be virtually anywhere on the Internet and still behave as an extension on the AltiServ system.

Application Scenarios
In AltiWare supports three applications – telecommuting, small branch offices and remote call center agents. In these applications, the idea is an employee works from home or a remote location with a high-speed data connection. This connection could be a leased line or some form of dedicated connection between the remote location and the corporate office or over the Internet. By high speed, we mean broadband connectivity such as ISDN, DSL or cable modem.

Telecommuting
Due to heavy traffic conditions and pollution, several states are mandating that companies encourage telecommuting among their employees. Today, when employees telecommute, they can have secure access to corporate applications and databases using high-speed Internet connections and VPN. However, they feel cut out from their office in terms of voice connectivity. Every time they need to talk to someone in the office, they lose the convenience of being able to dial just the extension number and they lose access to phone system features such as transfer, conference, etc. In addition, the system operator cannot find out if you are on the phone, in DND mode, etc. when you telecommute. By using the IP Extension feature, telecommuters will work as if they are in their corporate office since their phone will function just like their phone on their desk at the office. This IP support also allows a user to make calls tracked to their extension and eliminates the need to expense personal phone bills.

Remote Call Center Agents
Several call centers have seasonal spikes in their call volumes. For instance, a toy manufacturer's call center would experience tremendous call volume during Christmas holiday season. In such cases, call centers need to hire additional personnel to handle the call volume. Typically, they will need to invest in office space, furniture, additional phone system lines, etc. This could prove to be very expensive. By providing IP extensions for temporary workers with high-speed Internet access, they can expand their call center capacity with minimal overhead expenses. Since IP extensions work like regular analog extensions, the agents working from home would get caller information from AltiView, be able to transfer calls to other agents, etc. The supervisors of the workgroups will be able to monitor the calls of these remote agents and barge in if necessary.